FAQs

Welcome to the London Stitch FAQ page! Here are answers to some common questions to help you shop with confidence.

1. How do I place an order?

Browse our collections, add your favorites to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

2. Do you offer free shipping?

Yes! We provide Free Standard Shipping within the United Kingdom, with delivery usually in 5–8 business days.

3. How can I track my order?

After your order ships, you’ll receive a tracking number via email. Use it on the courier’s website or visit our Track Your Order page.

4. What payment methods do you accept?

We accept:

  • Major credit/debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Other secure payment options available at checkout

5. Can I cancel or change my order?

Orders can be modified or cancelled shortly after placement. Contact us immediately if you need to change your order.

6. What is your return policy?

Items can be returned within 14 days if unused and in original condition. See our Return & Refund Policy for full details.

7. Do you ship internationally?

Currently, we ship only within the United Kingdom.

8. What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery for damaged or incorrect items. We will assist with a replacement or refund.

9. How long do refunds take?

Refunds are usually processed within 5–10 business days after receiving the returned item.

10. How do I contact customer service?

You can reach us at:

If you need more assistance, feel free to get in touch!